Returns & Exchanges

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In the event that your order arrives damaged in any way,

please email us as soon as possible at support@felicitials.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Refunds, Returns, and Exchanges

We accept returns up to 60 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

felicitails returns and exchanges, emotional support animal certification, psychiatric service animal certification, dog and cat training, pet insurance, dog walking, pet sitting, dog boarding, dog dna testing, curated supplies and products, felicitails and free my paws founder lindsay giguiere

If you have any further questions, please don't hesitate to contact us at

support@felicitials.com